Courtesy of Boston.com's Drake Bennet (click on the title link for the full article):
This would probably not strike you as a great idea. But, if recent research is to be believed, it might just be brilliant.
One of the hottest topics in psychology today is something called “cognitive fluency.” Cognitive fluency is simply a measure of how easy it is to think about something, and it turns out that people prefer things that are easy to think about to those that are hard. On the face of it, it’s a rather intuitive idea. But psychologists are only beginning to uncover the surprising extent to which fluency guides our thinking, and in situations where we have no idea it is at work.
Psychologists have determined, for example, that shares in companies with easy-to-pronounce names do indeed significantly outperform those with hard-to-pronounce names. Other studies have shown that when presenting people with a factual statement, manipulations that make the statement easier to mentally process - even totally nonsubstantive changes like writing it in a cleaner font or making it rhyme or simply repeating it - can alter people’s judgment of the truth of the statement, along with their evaluation of the intelligence of the statement’s author and their confidence in their own judgments and abilities. Similar manipulations can get subjects to be more forgiving, more adventurous, and more open about their personal shortcomings.
Because it shapes our thinking in so many ways, fluency is implicated in decisions about everything from the products we buy to the people we find attractive to the candidates we vote for - in short, in any situation where we weigh information. It’s a key part of the puzzle of how feelings like attraction and belief and suspicion work, and what researchers are learning about fluency has ramifications for anyone interested in eliciting those emotions.
“Every purchase you make, every interaction you have, every judgment you make can be put along a continuum from fluent to disfluent,” says Adam Alter, a psychologist at the New York University Stern School who co-wrote the paper on fluency and stock prices. “If you can understand how fluency influences judgment, you can understand many, many, many different kinds of judgments better than we do at the moment.”
A handful of scholars have already started to explore the ways that advertisers, educators, political campaigners, or anyone else in the business of persuasion can use these findings. And some of the implications are surprising. For example, to get people to think through a question, it may be best to present it less clearly. And to boost your self-confidence, you may want to set out to write a dauntingly long list of all the reasons why you’re a failure.
